Tales of woefull support
Marc March 3rd, 2007
Support doesnt have to be hard. I love xstandard, but their support sucks. Check out this email from them.
Hi Marc,
We have never tried this type of integration technique. It’s not something that we can support.
Regards,
-Jon
XStandard Support
Now does that suck or what! I don’t even think they looked at it! They have a great product, I think it is about time they upgraded their support staff!
Fair enough I am trying something pretty new, but even so, that level of support just doesn’t cut it. To top it off the reply was returned within 5 minutes of me sending my email!